Refund Policy

At Sape Consultations ("we," "our," or "us"), we strive to provide high-quality consultancy services for hospitality businesses. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be granted.

1. Eligibility for Refunds

Refunds may be considered under the following conditions:

If the service has not been delivered or initiated as agreed.
If there is a failure on our part to provide the agreed consultancy services due to unforeseen circumstances.
If a cancellation request is made within the specified cancellation period outlined in this policy.

2. Non-Refundable Services

Certain services are non-refundable, including:

Completed consultancy sessions, workshops, or strategic planning meetings.
Any digital or written reports, plans, or recommendations that have already been delivered.
Services that require upfront commitment or third-party costs that cannot be recovered.

3. Cancellation Policy

Client-Initiated Cancellations: If a client wishes to cancel a service before its commencement, they must notify us in writing at least [X] business days in advance to qualify for a partial or full refund, depending on the stage of service preparation.
Late Cancellations: Cancellations made less than [X] business days before the scheduled service may be subject to a partial refund or no refund, depending on the costs already incurred.
Rescheduling: Clients may request to reschedule a service without penalty if requested at least [X] business days in advance.

4. Refund Process

Refund requests must be submitted in writing to [your email] with relevant details, including the reason for the request and any supporting documentation.
Approved refunds will be processed within [X] business days through the original payment method.
We reserve the right to deduct any non-recoverable costs incurred before issuing a refund.

5. Disputes & Resolution

If you are dissatisfied with our service, we encourage you to reach out to us first at [your email] to discuss possible resolutions before requesting a refund.

6. Changes to the Refund Policy

We reserve the right to update this Refund Policy at any time. Any changes will be reflected on this page, and we encourage clients to review it periodically.

7. Contact Information

If you have any questions about our Refund Policy, please contact us at info@sapeconsultancy.com